Return & Refund Policy

At HairLuma, we want you to love what you receive. If something isn’t right, we’re here to help.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused
• With tags
• In its original packaging
• You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@hairluma.com.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. You can always reach out to us at support@hairluma.com for any return-related questions.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

• The item is defective or damaged
• You received the wrong item

We’ll evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain items are not eligible for return, including (Accept returns for defective products only):

• Solvents, tapes, adhesives
• Hair systems
• Personal care items (e.g. beauty products)
• Custom or personalized items

Please reach out if you have questions about a specific item’s eligibility.

Applicable Product Categories

The return policy applies to the following Dreamaya products:

• Clothing (T-shirts, apparel, etc.)
• Photo frames
• Bags
• Accessories (excluding the non-returnable categories listed above)

All eligible returns must meet the condition requirements above.

Countries & Policy

Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Bulgaria, Cambodia, Cameroon, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Côte d’Ivoire, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Mauritius, Mexico, Morocco, Mozambique, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia, Zimbabwe

Refunds

Once we receive and inspect your return, we’ll notify you of the refund approval status.

• If approved, your refund will be automatically issued to your original payment method within 12 business days.
• Please note: Your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved and you haven’t received a refund, please contact us at support@hairluma.com