Shipping Policy

At HairLuma, we strive to provide you with the best shipping experience possible. This Shipping Policy outlines how we handle the shipping of your orders, including shipping times, costs, and other important information.

Shipping Locations:

We ship products to the address provided at checkout. Currently, we deliver to various locations across India. If you have any questions about our shipping availability in your area, please contact us at support@hairluma.com. 

Shipping Times:

Shipping times may vary depending on your location and the specific products ordered. Typically, orders are delivered within 2–5 business days. Please note that these are estimated delivery times and may be affected by factors such as product availability, regional logistics, and unforeseen delays.

Shipping Costs:

Shipping costs are calculated based on your location, the size and weight of your order, and the shipping method you select at checkout. You will see the total shipping cost before finalizing your order. We occasionally offer promotions for free or discounted shipping, which will be clearly indicated at checkout.

Third-Party Carriers:

We are not responsible for delays caused by third-party carriers. While we do our best to ensure timely shipping, unforeseen circumstances such as weather conditions, holidays, or carrier delays may affect delivery times.

Missing or Damaged Items:

If your order is missing or arrives damaged, please contact us immediately at support@hairluma.com or call us at +91 99931 27858. We will work with you to resolve the issue promptly.

Contact Us:

For any questions or concerns regarding shipping, please do not hesitate to reach out to our customer support team at support@hairluma.com or call +91 99931 27858. By placing an order with us, you agree to the terms outlined in this Shipping Policy.

Thank you for choosing HairLuma.